James Lincoln

Showing 3 posts by James Lincoln

Power and Utilities

Why Managed Security Services from a single provider can battle Utilities hacks

The potential for cyber attacks on utility companies providing water or power to a country is very real. Indeed, utilities are hacked more often than many think. There are plenty of scary examples such as North Korea allegedly targeting US electricity firms, the WannaCry ransomware worm earlier this year or the infiltration of a New York dam in 2013.

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Why improving customer experience for utility customers really matters

Most utility companies are beginning some sort of digital transformation but they lag so far behind many other industries such as retail and banking; both of which have already improved their customers' experiences through implementing new technology. They have now developed strategies that focus on mobile apps and digital customer service. Incumbent utilities providers must start to do the same and adopt these much-used and much-desired technologies to keep pace with the challengers emerging in their industry who already do so.

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Why utility companies must harness the power of the cloud

Among the incumbent utility and power companies, we find some of the slowest adopters of digital transformation in any industry. When you speak to IT leads, CTOs and Transformation Directors, it is clear they all know it is a huge issue but they have not yet found enough time, CEO support and money to change as fast as they must.

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