James Lincoln

Showing 3 posts by James Lincoln

Digital Transformation

Why Managed Security Services from a single provider can battle Utilities hacks

The potential for cyber attacks on utility companies providing water or power to a country is very real. Indeed, utilities are hacked more often than many think. There are plenty of scary examples such as North Korea allegedly targeting US electricity firms, the WannaCry ransomware worm earlier this year or the infiltration of a New York dam in 2013.

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Why improving customer experience for utility customers really matters

Most utility companies are beginning some sort of digital transformation but they lag so far behind many other industries such as retail and banking; both of which have already improved their customers' experiences through implementing new technology. They have now developed strategies that focus on mobile apps and digital customer service. Incumbent utilities providers must start to do the same and adopt these much-used and much-desired technologies to keep pace with the challengers emerging in their industry who already do so.

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Will AI become the default technology for predicting tourism behaviour?

When it comes to using technology for growth in the Travel and Tourism industry, there’s no doubt data now has the strongest role to play.

Knowing all you can about your existing and potential customers allows a company to target effectively to sell a brand-new holiday or up-sell extras such as excursions, drinks packages or luxury upgrades. But data can also be used to take this a few steps on, identifying from a range of different personal puzzle pieces their likes, dislikes and holiday habits to show where a client may enjoy going next; instead of re-selling them the same holiday year after year.

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Investing in digital transformation is just the first step for the public sector

Earlier this year, the government launched its latest Digital Strategy outlining its vision for digital public services in the UK. From the delivery of world-class broadband connectivity to robust cyber-security practices, public clouds and improved digital skills, the government has committed to developing single cross-government platform services – regardless of any departmental divides.

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Why utility companies must harness the power of the cloud

Among the incumbent utility and power companies, we find some of the slowest adopters of digital transformation in any industry. When you speak to IT leads, CTOs and Transformation Directors, it is clear they all know it is a huge issue but they have not yet found enough time, CEO support and money to change as fast as they must.

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Computing Security Excellence Awards 2017

Computing Security Excellence Awards 2017

CenturyLink are excited to announce that we have been named as the winner of the Managed Security Award in the 2017 Computing Security Excellence Awards. We've been helping businesses around the world to secure their business critical systems, applications and data for a number of years, and see this recognition as a validation of our strategy and services.

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Law firms: compliance and resilience in the cloud

Moving into the cloud should be a key objective in the digital transformation strategy of any law firm. Providing a remote infrastructure can free up the time of in-house IT staff to focus on product innovation and makes it easier to roll out agile working for fee earners. Furthermore, hosted services can reduce overall IT costs and improve infrastructure resilience and data security and compliance.

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Getting ready for the General Data Protection Regulation?

Almost everyone must know by now that the European Union's General Data Protection Regulation (the GDPR) is coming into force next year. However, many businesses are still unsure where to begin with preparing to be compliant with the regulation. CenturyLink's new relationship with Company85 can help customers to better understand where they are, and what steps they need to take to achieve compliance.

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The Future of Supermarkets

What really is the future of the supermarket? With the changing trends of how and when consumers do their food shop to the rise of online niche players and the m-commerce giants all wanting a slice of the pie, the landscape of this sector could certainly look far different going forward from what it does now. Watch Ian Butler's vlog into the future of supermarkets, exploring what could lie in store for this industry.

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The GDPR Data Breach Notification Legislation

The General Data Protection Regulation, or the GDPR as it is more commonly called, is getting closer to being a potentially costly reality for businesses around the world. Some of the largest fines that companies could face will result from data breaches and not reporting these in a timely manner (within 72 hours of being detected). It may sound like an obvious statement, but detecting a data breach is an essential first step in reporting it.

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