James Lincoln

Showing 3 posts by James Lincoln

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Why improving customer experience for utility customers really matters

Most utility companies are beginning some sort of digital transformation but they lag so far behind many other industries such as retail and banking; both of which have already improved their customers' experiences through implementing new technology. They have now developed strategies that focus on mobile apps and digital customer service. Incumbent utilities providers must start to do the same and adopt these much-used and much-desired technologies to keep pace with the challengers emerging in their industry who already do so.

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Will AI become the default technology for predicting tourism behaviour?

When it comes to using technology for growth in the Travel and Tourism industry, there’s no doubt data now has the strongest role to play.

Knowing all you can about your existing and potential customers allows a company to target effectively to sell a brand-new holiday or up-sell extras such as excursions, drinks packages or luxury upgrades. But data can also be used to take this a few steps on, identifying from a range of different personal puzzle pieces their likes, dislikes and holiday habits to show where a client may enjoy going next; instead of re-selling them the same holiday year after year.

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Investing in digital transformation is just the first step for the public sector

Earlier this year, the government launched its latest Digital Strategy outlining its vision for digital public services in the UK. From the delivery of world-class broadband connectivity to robust cyber-security practices, public clouds and improved digital skills, the government has committed to developing single cross-government platform services – regardless of any departmental divides.

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How will GDPR affect insurance companies in the UK?

The General Data Protection Regulation (GDPR) is a proposed set of rules which aim to implement a stricter and more uniform data privacy regime right across the European Union. The EU institutions agreed on the scope and detail of the GDPR towards the end of 2015 and it is due to come into force on 25 May 2018. It will replace the 1995 Data Protection Directive - implemented in the UK by the Data Protection Act (DPA) - and will supersede the privacy laws of every EU state with immediate effect. How does this affect Insurance?

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Law firms: compliance and resilience in the cloud

Moving into the cloud should be a key objective in the digital transformation strategy of any law firm. Providing a remote infrastructure can free up the time of in-house IT staff to focus on product innovation and makes it easier to roll out agile working for fee earners. Furthermore, hosted services can reduce overall IT costs and improve infrastructure resilience and data security and compliance.

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The Future of Supermarkets

What really is the future of the supermarket? With the changing trends of how and when consumers do their food shop to the rise of online niche players and the m-commerce giants all wanting a slice of the pie, the landscape of this sector could certainly look far different going forward from what it does now. Watch Ian Butler's vlog into the future of supermarkets, exploring what could lie in store for this industry.

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Client communication in the age of the modern law firm

Although many law firms were initially reluctant to embrace new ways of communicating with their clients, the legal sector has gradually adapted to client demand for more versatile forms of communication.

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Cybersecurity: considerations for law firms and their clients

Law firms understand the implications of data breaches more than most types of business, so they should ensure their own systems are secure, especially in advance of GDPR, and they should be advising their clients to do the same.

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Building a remote infrastructure for the legal sector

A transformation has been taking place over the last few years in the workplace. The legal sector is one of many industries which have been exploring the benefits of agile working, providing employees with the opportunity of working more flexibility both in terms of hours and location.

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The rise of virtual and dispersed law firms

As part of their digital transformation, many law firms have adopted agile working practices and experimented with paperless or paper-light policies, taking advantage of technology to move away from the traditional office environment to a more progressive way of working. New players have also emerged in the space, setting up virtual and dispersed law firms which enable lawyers to maintain a large degree of independence whilst remaining under the umbrella of a firm (eg for marketing, administration and insurance purposes).

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